Friday, October 24, 2014

Need answers fast? Try our chat service

Got a research question? Log on and chat up a Librarian.


  Do you ever feel the need to talk with a Reference Librarian when you’re off campus? Or maybe you’ve scored your favorite study spot on the third floor of the Library and you really don’t want to pack up all your gear and trot down to the Reference Desk.
Now there’s no reason to stress anymore thanks to our online live chat service called LibChat.  It is available on our Ask A Librarian page.
Real time conversation leads the student to additional resources available through Kinlaw Library databases.


Kinlaw Library uses this service so that students and faculty can “talk” with one of the many experienced Reference Librarians whenever the Reference desk is open. Users simply access the chat window on the Library’s website and type their question into the chat box to start the session. A Librarian will respond with the needed answer or advice.

What kind of help is available through chat? The short answer is, just about anything. Reference Librarians can help select a database to find articles for class papers, check availability of materials or suggest strategies for focusing a broad research topic. The Librarians can even offer basic information about hours and Library policies.

Our chat service is available from 1 pm to 9 pm, Monday through Thursday; 1pm to 5 pm, Friday; and 2pm to 10 pm on Saturday.  If you check our Answers page, you can leave a question and we will get back to you.